Time for Delivery
(a) QCA will deliver in-stock products in accordance with the below schedule, provided that the order for the relevant products is received by 4:00 pm or the relevant state’s standard cut-off time Customer orders will be delivered as shown below for orders received by 4.00pm WA time or state based standard order cut-off times.
|Delivery Location:||In Stock Products||Order Cut-off Time|
|Metro - Sydney, Brisbane, Melbourne, Adelaide, Perth||Next business day delivery||4:00 pm|
|Regional SA, NSW and VIC||2 business days||1:00 pm|
|Regional QLD and WA||2-3 business days||1:00 pm|
|Far North QLD and WA||5-7 business days||12:00 pm|
(b) Customer orders are delivered between 8:00 am and 5:00 pm from Monday to Friday (excluding public holidays).
(c) There may be unforeseen circumstances where we are unable to meet our next day delivery promise. These include but are not limited to:
- weather conditions limiting access to delivery areas;
- technical and website related issues; and
- transport and/or logistical issues
(a) All deliveries will require a signature.
Please note: in this case QCA cannot be held responsible for lost or damaged deliveries after they have been dropped off.
(b) Deliveries are attempted once and the driver will leave a card with contact details to call to arrange a redelivery. If you do not call to arrange redelivery within 5 days, you will need to re-order through our website.
Address for Delivery
(a) When ordering, please state the floor level of your delivery address.
(b) QCA can only deliver to a physical address and cannot deliver to PO Boxes and Locked Bags.
At times, your ordered items may be on back order. This means that QCA does have enough stock to fulfil your order. These back order items will be delivered to you at a later date when these items are restocked.
Cost of Delivery
(a) QCA reserves the right to charge for delivery of the products.
(b) Where prices are stated to be inclusive of delivery, delivery is to be made to the delivery point accepted by QCA.
(c) Urgent orders for deliveries outside of the time frames set out above may well attract an additional delivery charge.